Meet the Team
At SilverPoint, we have assembled a team of skilled professionals who are passionate about technology and dedicated to providing exceptional solutions to our clients. With decades of industry experience, our team possesses the knowledge and expertise to tackle even the most complex IT challenges. Our team members are constantly staying up-to-date with the latest industry trends and advancements, enabling us to deliver cutting-edge solutions that meet your unique business needs. We take pride in our ability to simplify technology, making it accessible and manageable for our clients.
meet Our Team of Experts here at SilverPoint below.
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Mike Garcia
CEO
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Rob Gjertsen
COO
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Alley Cuthbertson
Manager of IT Services
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Francis Bautista
Manager of Technical Services
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Craig Bray
Technical Team Lead
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Dan Metz
Brand Ambassador
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Graeme Evans
IT Analyst
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Stephen Howett
Technician
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John Welker
Technician
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Mats Stromvik
Account Manager
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Christal Burns
Finance Admin
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Aleena Poulsen
Administrative Assistant
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Crystal Evans
Service Coordinator
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Adrián Castillo
Technician
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Devin Maraldo
Technician
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Froilan Verzosa
Technician
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Wayne Musika
Technician
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Raheleh Sheikhansari
Technician
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April Bangayan
Technician
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Six Guarino
Technician

Mike Garcia
CEO

Rob Gjertsen
COO
Rob Gjertsen has a wide variety of experience within the technology industry, specializing in workstation, server and infrastructure administration and management. As a former Internet Service Provider Systems Administrator, Rob brings an added flavour of 12 years of Linux and cPanel based webhosting server experience, and 14 years of industry experience, to our team at SilverPoint. As the COO at SilverPoint Systems, Rob is responsible for overseeing all support related services and spearheading our support Team. Rob studied Computer Science at the University of Northern British Columbia, is a Comptia A+ Certified Professional IT Technician, and is committed to continuing his education in new technologies. Rob firmly believes in proper systems administrator and computer technician practices and ethics, is a member of the Computer Technology Industry Association, the Comptia IT Professional Community.

Alley Cuthbertson
Manager of IT Services
Alley joined SilverPoint in June 2015. Her organizational skills and attention to detail are a crucial part of what makes the team function. She is a team player and enjoys problem solving. Her past employment and education makes her inquisitive which in turn has aided in her current position here at SilverPoint. This girl is driven and seeks success.

Francis Bautista
Manager of Technical Services
Francis Bautista graduated from SFU with a Bachelors of Science in IT, majoring in Computer Hardware and Communication Systems. Additionally, Francis also carries various IT certifications including Microsoft Certified Desktop Support Technician, CompTIA A+, and CompTIA Network+. He brings his experience and knowledge from his previous occupations as Tier1/Tier2 Helpdesk Support and Senior Field Technician. Francis understands the significance of IT issues and its effects on a company’s bottom line. Francis is committed in providing great customer service and technical support for SilverPoint’s client base.

Craig Bray
Technical Team Lead

Dan Metz
Brand Ambassador
Dan Metz joined SilverPoint Systems in 2013 and quickly became the company mascot, bringing a unique and charming presence to the team. Although he may not be a conventional employee, Dan’s unintentional rise to prominence is a story that embodies the fun and friendly culture at SilverPoint Systems.
Initially mistaken for a human member of the technical team, Dan became known as the stuffed bear who worked wonders on customers’ systems. The legend of “Dan Metz” quickly spread throughout the company, and his unofficial position as the company mascot was inevitably solidified.
With his floppy ears, button eyes, and soft fur, Dan reminds everyone at SilverPoint Systems to approach technical challenges with whimsy and creativity. This friendly bear adds an element of warmth and cheer to the office atmosphere, always putting smiles on the faces of employees and customers alike.
When Dan is not “working” on systems, he enjoys sitting in on brainstorming sessions and being an active participant in celebrating team achievements. His positive energy and endearing presence never fail to lighten the mood during busy workdays.
Dan Metz may not have a formal title or position, but he embodies the values of SilverPoint Systems—dedication, teamwork, and a commitment to bringing joy to their clients. He is proof that even unexpected misunderstandings can lead to unexpected blessings, making SilverPoint Systems a truly unique and welcoming workplace.

Graeme Evans
IT Analyst

Stephen Howett
Technician

John Welker
Technician

Mats Stromvik
Account Manager

Christal Burns
Finance Admin

Aleena Poulsen
Administrative Assistant

Crystal Evans
Service Coordinator

Adrián Castillo
Technician

Devin Maraldo
Technician

Froilan Verzosa
Technician

Wayne Musika
Technician

Raheleh Sheikhansari
Technician

April Bangayan
Technician
