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Meet the Team

At SilverPoint, we have assembled a team of skilled professionals who are passionate about technology and dedicated to providing exceptional solutions to our clients. With decades of industry experience, our team possesses the knowledge and expertise to tackle even the most complex IT challenges. Our team members are constantly staying up-to-date with the latest industry trends and advancements, enabling us to deliver cutting-edge solutions that meet your unique business needs. We take pride in our ability to simplify technology, making it accessible and manageable for our clients.

meet Our Team of Experts here at SilverPoint below.

  • Mike Garcia

    CEO

  • Rob Gjertsen

    COO

  • Francis Bautista

    Manager of Technical Services

  • Craig Bray

    Technical Team Lead

  • Dan Metz

    Brand Ambassador

  • Graeme Evans

    IT Analyst

  • Stephen Howett

    Technician

  • John Welker

    Technician

  • Mats Stromvik

    Account Manager

  • Christal Burns

    Finance Admin

  • Aleena Poulsen

    Administrative Assistant

  • Crystal Evans

    Service Coordinator

  • Devin Maraldo

    Technician

  • Wayne Musika

    Technician

  • Raheleh Sheikhansari

    Technician

  • Erin Wallace

  • Ray Roberts

  • Leon Nothnagel

Mike Garcia

CEO

As an IT Technical/Project Manager with twelve years of hands-on experience and now the CEO of SilverPoint Systems, Mike Garcia has the ability to effectively identify problems and provide IT solutions in a number of areas based on your unique needs. A Microsoft Certified Professional and a CompTIA A+ certified technician, Mike specializes in virtualization, data centre layout, network design, technical services and employee management. His extensive work in network engineering and systems administration has allowed Mike to obtain a high degree of applicable knowledge. He now brings that expertise to SilverPoint, allowing him to oversee the company’s operations to ensure greater profitability, growth, efficiency and quality of service for both our organization and yours.

Rob Gjertsen

COO

Rob Gjertsen has a wide variety of experience within the technology industry, specializing in workstation, server and infrastructure administration and management. As a former Internet Service Provider Systems Administrator, Rob brings an added flavour of 12 years of Linux and cPanel based webhosting server experience, and 14 years of industry experience, to our team at SilverPoint. As the COO at SilverPoint Systems, Rob is responsible for overseeing all support related services and spearheading our support Team. Rob studied Computer Science at the University of Northern British Columbia, is a Comptia A+ Certified Professional IT Technician, and is committed to continuing his education in new technologies. Rob firmly believes in proper systems administrator and computer technician practices and ethics, is a member of the Computer Technology Industry Association, the Comptia IT Professional Community.

Francis Bautista

Manager of Technical Services

Francis Bautista graduated from SFU with a Bachelors of Science in IT, majoring in Computer Hardware and Communication Systems. Additionally, Francis also carries various IT certifications including Microsoft Certified Desktop Support Technician, CompTIA A+, and CompTIA Network+. He brings his experience and knowledge from his previous occupations as Tier1/Tier2 Helpdesk Support and Senior Field Technician. Francis understands the significance of IT issues and its effects on a company’s bottom line. Francis is committed in providing great customer service and technical support for SilverPoint’s client base.

Craig Bray

Technical Team Lead

Dan Metz

Brand Ambassador

Dan Metz joined SilverPoint Systems in 2013 and quickly became the company mascot, bringing a unique and charming presence to the team. Although he may not be a conventional employee, Dan’s unintentional rise to prominence is a story that embodies the fun and friendly culture at SilverPoint Systems.

Initially mistaken for a human member of the technical team, Dan became known as the stuffed bear who worked wonders on customers’ systems. The legend of “Dan Metz” quickly spread throughout the company, and his unofficial position as the company mascot was inevitably solidified.

With his floppy ears, button eyes, and soft fur, Dan reminds everyone at SilverPoint Systems to approach technical challenges with whimsy and creativity. This friendly bear adds an element of warmth and cheer to the office atmosphere, always putting smiles on the faces of employees and customers alike.

When Dan is not “working” on systems, he enjoys sitting in on brainstorming sessions and being an active participant in celebrating team achievements. His positive energy and endearing presence never fail to lighten the mood during busy workdays.

Dan Metz may not have a formal title or position, but he embodies the values of SilverPoint Systems—dedication, teamwork, and a commitment to bringing joy to their clients. He is proof that even unexpected misunderstandings can lead to unexpected blessings, making SilverPoint Systems a truly unique and welcoming workplace.

Graeme Evans

IT Analyst

Stephen Howett

Technician

John Welker

Technician

Mats Stromvik

Account Manager

Christal Burns

Finance Admin

Aleena Poulsen

Administrative Assistant

Crystal Evans

Service Coordinator

Devin Maraldo

Technician

Wayne Musika

Technician

Raheleh Sheikhansari

Technician

Erin Wallace

Ray Roberts

Leon Nothnagel

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