Francis Bautista graduated from SFU with a Bachelors of Science in IT, majoring in Computer Hardware and Communication Systems. Additionally, Francis also carries various IT certifications including Microsoft Certified Desktop Support Technician, CompTIA A+, and CompTIA Network+. He brings his experience and knowledge from his previous occupations as Tier1/Tier2 Helpdesk Support and Senior Field Technician. Francis understands the significance of IT issues and its effects on a company’s bottom line. Francis is committed in providing great customer service and technical support for SilverPoint’s client base.