As an IT Technical/Project Manager with twelve years of hands-on experience and now the CEO of SilverPoint Systems, Mike Garcia has the ability to effectively identify problems and provide IT solutions in a number of areas based on your unique needs. A Microsoft Certified Professional and a CompTIA A+ certified technician, Mike specializes in virtualization, data centre layout, network design, technical services and employee management. His extensive work in network engineering and systems administration has allowed Mike to obtain a high degree of applicable knowledge. He now brings that expertise to SilverPoint, allowing him to oversee the company’s operations to ensure greater profitability, growth, efficiency and quality of service for both our organization and yours.
Rob Gjertsen has a wide variety of experience within the technology industry, specializing in workstation, server and infrastructure administration and management. As a former Internet Service Provider Systems Administrator, Rob brings an added flavour of 12 years of Linux and cPanel based webhosting server experience, and 14 years of industry experience, to our team at SilverPoint. As the COO at SilverPoint Systems, Rob is responsible for overseeing all support related services and spearheading our support Team. Rob studied Computer Science at the University of Northern British Columbia, is a Comptia A+ Certified Professional IT Technician, and is committed to continuing his education in new technologies. Rob firmly believes in proper systems administrator and computer technician practices and ethics, is a member of the Computer Technology Industry Association, the Comptia IT Professional Community.
Alley joined SilverPoint in June 2015. Her organizational skills and attention to detail are a crucial part of what makes the team function. She is a team player and enjoys problem solving. Her past employment and education makes her inquisitive which in turn has aided in her current position here at SilverPoint. This girl is driven and seeks success.
Francis Bautista graduated from SFU with a Bachelors of Science in IT, majoring in Computer Hardware and Communication Systems. Additionally, Francis also carries various IT certifications including Microsoft Certified Desktop Support Technician, CompTIA A+, and CompTIA Network+. He brings his experience and knowledge from his previous occupations as Tier1/Tier2 Helpdesk Support and Senior Field Technician. Francis understands the significance of IT issues and its effects on a company’s bottom line. Francis is committed in providing great customer service and technical support for SilverPoint’s client base.
Craig is a hardware expert able to repair any business machine. With years of retail experience Craig is able to see where the market is headed and make sound purchase recomendations.
Dave Wallace has been helping customers overcome their IT challenges for 5+ years. Dave learned programing logic with QBasic then obtained CompTIA A+ to support customers through MSP and Corp infrastructures. This skillset has crafted an adaptable knowledge base to navigate Helpdesk support and project management; while, at the same time providing further support to unified communications with a FCC license and a Panasonic certification. From deployments to supporting, Dave’s commitment to SilverPoint’s clients is to conquer their brick-walls through customer service with no tech talk.
