Everyone who runs their own company knows the constant challenge of wearing many hats and trying to manage everything yourself. As much as you’d like to focus your time and energy solely on core business operations that drive revenue, other ancillary tasks often demand attention too, and keeping IT systems running smoothly is a frequent culprit.
Between the minor daily issues, users face implementing new infrastructure or software projects, security maintenance, backups, and disaster recovery planning, it’s easy for even basic IT administration to balloon into a full-time job. As a small outfit, you likely have yet to devote in-house experts or even just one employee who can handle everything. That’s where partnering with a managed service provider makes a lot of sense.
A Managed Service Provider (MSP) takes that entire IT weight off your plate by remotely monitoring, maintaining, and managing your networks, systems, security, and more, proactively addressing issues before they negatively impact your business. Here are some key ways they can alleviate the top IT pain points most small companies encounter:
Small Daily Tasks. When users constantly bother you with password resets, installing software updates, troubleshooting simple login problems, and so on, those minor interruptions throughout your day add up. An MSP handles all routine break/fix work, so trivial matters don’t waste your time.
Coverage During Time Off. Taking vacations, attending to family emergencies, or getting sick is inevitable. Still, when your only IT contact disappears even for a couple of days, problems will arise. An MSP is your always-available backup support to ensure nothing slips through the cracks.
Continuity Through Turnover. Retaining knowledgeable employees is tough, so high turnover for internal tech roles is expected. But with sensitive company data, you can’t afford disruptions from employees departing with institutional knowledge. An MSP keeps complete system documentation and access independent of individual staffers coming or going.
24/7 Monitoring. Most businesses don’t have devices and networks consistently watched around the clock. However, outages, downtime, and security breaches often happen outside office hours. An MSP maintains a rigorous monitoring and response regiment to respond ASAP, even late at night or on holidays.
Taking the Administrative Burden. Between ensuring backups are routinely performed, keeping security appliances and software patched, tracking software licenses, upgrading old hardware, and more, administrative IT functions multiply your plates. Having a group of certified experts take ownership of those chores allows you to rest easy.
In the end, any time you’re pulled from concentrating on direct revenue activities to stabilize unreliable infrastructure or solve technician-level issues, that’s money going out the window. An MSP exists to efficiently address those nagging IT problems holding small companies back.
Reach out to us today to see how we can help your business. Call us at 604-200-2234