As an IT Technical/Project Manager with twelve years of hands-on experience and now the CEO of SilverPoint Systems, Mike Garcia has the ability to effectively identify problems and provide IT solutions in a number of areas based on your unique needs. A Microsoft Certified Professional and a CompTIA A+ certified technician, Mike specializes in virtualization, data centre layout, network design, technical services and employee management. His extensive work in network engineering and systems administration has allowed Mike to obtain a high degree of applicable knowledge. He now brings that expertise to SilverPoint, allowing him to oversee the company’s operations to ensure greater profitability, growth, efficiency and quality of service for both our organization and yours.

Rob Gjertsen has a wide variety of experience within the technology industry, specializing in workstation, server and infrastructure administration and management. As a former Internet Service Provider Systems Administrator, Rob brings an added flavour of 12 years of Linux and cPanel based webhosting server experience, and 14 years of industry experience, to our team at SilverPoint. As the COO at SilverPoint Systems, Rob is responsible for overseeing all support related services and spearheading our support Team. Rob studied Computer Science at the University of Northern British Columbia, is a Comptia A+ Certified Professional IT Technician, and is committed to continuing his education in new technologies. Rob firmly believes in proper systems administrator and computer technician practices and ethics, is a member of the Computer Technology Industry Association, the Comptia IT Professional Community.

Francis Bautista graduated from SFU with a Bachelors of Science in IT, majoring in Computer Hardware and Communication Systems. Additionally, Francis also carries various IT certifications including Microsoft Certified Desktop Support Technician, CompTIA A+, and CompTIA Network+. He brings his experience and knowledge from his previous occupations as Tier1/Tier2 Helpdesk Support and Senior Field Technician. Francis understands the significance of IT issues and its effects on a company’s bottom line. Francis is committed in providing great customer service and technical support for SilverPoint’s client base.