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SilverPoint Systems Ltd.

Outage Incident Report

Dear ,

All systems affected by the earlier outage, should be back online by late afternoon / early evening.

A few users are still experiencing some after effects, and we are working through them as quickly as possible.  Should you have any lingering issues, we do ask that you call us, so we can review them with you.

The outage was caused by a mail-bomb type attack (a 'flood' of 325,000+ emails), which was targetted towards our primary email and name servers.

This attack started around 7:30am, Monday, however it was later in the day (approximately 7:30pm) at which point the server could not longer handle the increased load, and it was at this point which things started to truly fail.  By 8:00pm we were aware of the issue, and have been working on it since.

The origin of the attack, was a compromised server from another area of the datacenter (DC) belonging to another provider, which the DC Network Operations Team is now aware of.

We have taken the following corrective meatures:

1) All hosting accounts have now been migrated to our new server environment, ahead of schedule.

2) We have put additional security restrictions in place on the email servers involved.  While this may cause some issues initially for some users, we feel this is necessary moving foward.

3) A redundant DNS cluster is now in place, as part of a previously planned migration strategy.

We would like to thank everyone for their patience while we have been working on these issues.


The Entire Team
SilverPoint Systems Ltd.
P: 604-200-2234