From Our Family to Yours
Another winter and holiday season is upon us, and with it comes the close to another amazing year.
It seams like only yesterday, we were having our staff meeting to review our Summer scheduling. This would only prove our point, that time really does fly when you're having fun!
2013 has been very busy for us, and our team has continued to grow and change. So busy, in fact, that we are actually missing 3 of our newest coworkers in the photo above (Scott, Jeff, and Brian).
As we take this opportunity to reflect, we would like to share with you our continued deepest thanks, and appreciation, for being a part of our lives this past year.
Whether you say Happy Holidays, Merry Christmas, Happy Hanukkah, or Happy Festivus for The Rest of Us - from our Family here at SilverPoint Systems, we wish you all the very best the season has to offer, to you and your loved ones.
May your Holiday Season be filled with love, joy, laugher, great memories, and be a time well spent with those you hold dear.
We look forward to seeing you in the New Year!
~ The Entire SilverPoint Family
We know that just because the holidays are upon us, doesn't mean our computers decide to take a vacation and work perfectly. So we wanted to make sure you know when, and how, you can reach us over the holidays!
Dec 24: 8:00am - 12:00pm
Dec 25: Unavailable
Dec 26: On Call
Dec 27: 8:00am - 4:00pm
Dec 28: On Call
Dec 29: Closed*
Dec 30: 8:00am - 4:00pm
Dec 31: On Call
Jan 1: Closed*
Jan 2: Normal Hours
* - On days we are closed, we consider ourselves as being on-call.
Support Desk Phone Numbers
Business Hours: 604-200-2234 option 3
After Hours: 604-200-2234 option 9
Basic Support Requests (non-emergency)
As always, please do not email our staff directly, but instead send an email to our Support Desk (firstname.lastname@example.org).
This will create a ticket automatically, and our on-staff technicians will respond back to you as quickly as they are able to do so.
Priority Requests (including emergencies)
If you have a business impacting issues, please call our Support Desk (number listed above). This will put you in touch with a member of our team as quickly as possible.
If there is no answer when you call, please make sure you leave a message (voicemail messages are distributed to our entire team) and we will call you back as quickly as we are able to do so.